Latest Update: May 18, 2015 with italics and bold.
… or, Adobe did not warn us
Rumors of Adobe coming out with Lightroom 6 have been going on for some months, even back to September of last year, in fact at least eight of our workshops ago, Arnie, my husband and partner, and I were looking forward to the new features, whatever they might be.
We kept waiting for announcements, but the rumors did not become fact until very recently on April 21.
I certainly do not fault Adobe for waiting to release a product, but when my Creative Cloud announced Lightroom 6, it came with no warnings, no caveats. To me, that was irresponsible of Adobe. Why?
For example, at least one of our alumni wrote saying there were a number of reported incidents of problems with installing this new release. Neither Arnie, nor I, nor an alumna who recently came to me for a Lightroom consulting session experienced this.
What I did experience, however, was major crashes for the simplest of tasks. Moving one image to another spot for one of our web galleries, for example. Adjusting the exposure in the Basic section, for another. And the clone/heal tool? That was a challenge.
Arnie reported that Lightroom 6 was extremely sluggish. In addition, he has a new feature, one that he neither wants nor requested. When he imports his images, they copy as his camera RAW file before converting to DNG, yet in Preferences, the box by Embed Original Raw File is unchecked. Lovely! Now, this means that Arnie has to go into the folder where these images are stored and physically delete his native RAW settings as well as the sidecar, xmp files. What a bore and what a waste of time and energy! UPDATE: This is fortunately no longer an issue!
Knock on wood, I have not been subjected to this particular feature. Thanks, Adobe, for making Arnie’s and other photographers’ lives more complicated. As with many photographers, Arnie’s expertise, aside from photography, lies in cameras, NOT computers. Really, where are the heads at Adobe?
Adobe clearly knew about these issues; so there should, in me’umble opinion, have been an announcement that you needed to read before upgrading to Lightroom 6.
Before I continue, know that I have one simple work-around for some issues towards the end of this blog.
There have been a number of times when the very-polite-person in India and other overseas locations has just quietly hung up on me. They do not want to get a bad mark, I am sure, so we get “disconnected.” Most of us know the difference between a disconnected call and one where one can hear the very quiet click as the person at the other end hangs up. And then, you have to wait yet again to reach someone.
In my case, this time, at least, there was no “disconnect.” I was told by the automated machine that my wait time would be between 21 and 33 minutes. Fair enough. I am not their only customer by far, and with these issues, I could only imagine the flood of calls they were fielding. That said, my wait time was well over an hour and a half. I would respectfully suggest to Adobe that they reassess the parameters for their estimated wait times. If I know it is going to be that long, I can go inside and grab a quick lunch to bring back out to my office. I can make a call on our land line and know that I have time before Adobe is able to get to me. I can even embark on some chores that are better done without interruptions, balancing a statement, has for example. Sure, Adobe can put you in queue for a call-back, but I am no better off than I am staying on the line.
My Customer Support person knew immediately what to do and promised to pass my concerns on up to Adobe regarding unrealistic wait times and lack of warning before upgrading to LR6. He also gave me some excellent information.
First, unless your graphics processor is the Continue reading