Photoshop 2015.5 UGH!
A warning to not upgrade to Adobe Photoshop 2015.5 yet without reading this first, thus the title above.
I have a love-hate relationship with Adobe. I LOVE Lightroom … except for when Adobe upgrades without really checking for any bugs. Fortunately, this was not the case with the latest upgrade.
However, and this is a BIG HOWEVER, I cannot say the same for Photoshop 2015.5. And yes, I have used Photoshop for years and years, and yet more years, albeit not as long as many of you.
And yes, for adding Digimarcs to my images, creating actions that save me a s&#@load of time, I LOVE Photoshop. I used to use it about 98@ of the time, and ever since Lightroom came out, I quickly scaled that back to about 2% of the time, but a critical 2%. So, I need it to work properly.
I experienced a disaster after upgrading to version 2015.5 … no plug-ins, no functioning droplets, and a lot of frustration that took time while I tried to figure out what I did wrong. Nope, I actually did everything right. Adobe did not fully test the new release before passing it on to us unsuspecting souls … without any warnings initially. I know, I looked it up, and there was nothing on the Creative Cloud App What’s New link next to the upgrade.
Being the bulldog I am (bullbitch in this case?), I called Adobe in a calm voice (BTW, they have changed their support number to 800-833-6687) and insisted that I be passed up to a supervisor.
“May I ask to what this is in reference?” the polite voice from India queried in impeccable English.
“No disrespect to you, but this is a management issue, and there is no point wasting both your time and mine. What was your name again?”
“Venkat.” We shall call him Venkat for purposes of this blog.
“As a customer, I have the right to ask for a supervisor, Venkat, and I will be sure to commend your responsiveness in this case to him or her. I promise you, this will not count against your rating as a tech support person.”
He valiantly tried again, but I am not to be dissuaded in these cases. Really, there is absolutely no point in wasting our time in either case, and I am one who does not like to go through an explanation twice, especially something this complicated.
We have all heard, “Just give me another minute,” that stretches beyond imagination and sometimes patience.
Venkat passed me on, and I thanked him and immediately told his supervisor how much I appreciated his actions.
All in a very calm, logical voice that spoke to my great-grandmother’s admonishment that sugar is much more effective than vinegar in such cases. This part of the phone conversation took a little over five minutes. This was a very auspicious beginning to what ended up being, alas, over three hours on the phone.
The supervisor was, of course, very nice.
Had I copied over the Plug-ins folder? Yes, I had, “But please note, this is not anything that Adobe said to do with the upgrade.”
“There have been warnings in blogs.”
“That may be, but Adobe has put nothing out as a warning on its upgrade. I really don’t expect to have to check around on the Internet for some third-party blog that may warn me that Adobe once again has failed to adequately test out an upgrade before releasing it.”
“They do test extensively, but there are so many different…”
“I totally agree, which only means that Adobe has to do more extensive testing!”
He could not argue with the logic of my statement.
So back to those plug-ins…
From our alumni and research on the Internet, it turns out that this does not always work, particularly with nik (onOne) software. For safety in upgrading, don’t copy the folder over, rather the files within the folder.
For me, it worked! Yippeee!
But some people wonder where exactly is that Plug-ins folder:
PCs: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins
Macs: /Users/[user name]Library/Application Support/Adobe/Adobe Photoshop CC 2015/Plug-ins
So far, so good, and I remained hopeful … until… Continue reading