Photoshop 2015.5 UGH!

2 Jul
 

Photoshop 2015.5 UGH!

Adobe Photoshop 2015.5 UGH!
A warning to not upgrade to Adobe Photoshop 2015.5 yet without reading this first, thus the title above.

I have a love-hate relationship with Adobe.  I LOVE Lightroom … except for when Adobe upgrades without really checking for any bugs. Fortunately, this was not the case with the latest upgrade.

However, and this is a BIG HOWEVER, I cannot say the same for Photoshop 2015.5. And yes, I have used Photoshop for years and years, and yet more years, albeit not as long as many of you.

And yes, for adding Digimarcs to my images, creating actions that save me a s&#@load of time, I LOVE Photoshop. I used to use it about 98@ of the time, and ever since Lightroom came out, I quickly scaled that back to about 2% of the time, but a critical 2%. So, I need it to work properly.

I experienced a disaster after upgrading to version 2015.5 … no plug-ins, no functioning droplets, and a lot of frustration that took time while I tried to figure out what I did wrong. Nope, I actually did everything right.  Adobe did not fully test the new release before passing it on to us unsuspecting souls … without any warnings initially.  I know, I looked it up, and there was nothing on the Creative Cloud App What’s New link next to the upgrade.

Being the bulldog I am (bullbitch in this case?), I called Adobe in a calm voice (BTW, they have changed their support number to 800-833-6687) and insisted that I be passed up to a supervisor.

“May I ask to what this is in reference?” the polite voice from India queried in impeccable English.

“No disrespect to you, but this is a management issue, and there is no point wasting both your time and mine. What was your name again?”

“Venkat.” We shall call him Venkat for purposes of this blog.

“As a customer, I have the right to ask for a supervisor, Venkat, and I will be sure to commend your responsiveness in this case to him or her. I promise you, this will not count against your rating as a tech support person.”

He valiantly tried again, but I am not to be dissuaded in these cases. Really, there is absolutely no point in wasting our time in either case, and I am one who does not like to go through an explanation twice, especially something this complicated.

We have all heard, “Just give me another minute,” that stretches beyond imagination and sometimes patience.

Venkat passed me on, and I thanked him and immediately told his supervisor how much I appreciated his actions.

All in a very calm, logical voice that spoke to my great-grandmother’s admonishment that sugar is much more effective than vinegar in such cases. This part of the phone conversation took a little over five minutes. Adobe Photoshop 2015.5 UGH!This was a very auspicious beginning to what ended up being, alas, over three hours on the phone.

The supervisor was, of course, very nice.

Had I copied over the Plug-ins folder? Yes, I had, “But please note, this is not anything that Adobe said to do with the upgrade.”

“There have been warnings in blogs.”

“That may be, but Adobe has put nothing out as a warning on its upgrade. I really don’t expect to have to check around on the Internet for some third-party blog that may warn me that Adobe once again has failed to adequately test out an upgrade before releasing it.”

“They do test extensively, but there are so many different…”

“I totally agree, which only means that Adobe has to do more extensive testing!”

He could not argue with the logic of my statement.

So back to those plug-ins…

From our alumni and research on the Internet, it turns out that this does not always work, particularly with nik (onOne) software. For safety in upgrading, don’t copy the folder over, rather the files within the folder.

For me, it worked! Yippeee!

But some people wonder where exactly is that Plug-ins folder:

PCs:  C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins
Macs:  /Users/[user name]Library/Application Support/Adobe/Adobe Photoshop CC 2015/Plug-ins

So far, so good, and I remained hopeful … until…

We started addressing 2015.5 losing functionality with my Droplets (in Photoshop’s program/application) and PS Droplets (in my Lightroom folder).

OK, fair enough, many of you probably have no idea what a droplet is let alone how to use one. I was there, too, not so very long ago.

Adobe describes it thusly, “A droplet is essentially a small application—external to Photoshop—that is actually attached to the hip to Photoshop. A droplet is created, by you, from an action in your actions palette.”

For many of you, this probably is not necessary, more than you want or need, but I automate many of my workflow tasks. For you who could understandably care less about this, skip to the section below about reverting back to version 2015.

For example, when I export an image to use, say, on a social-media site, I use nik software to sharpen my images, then have Photoshop flatten the image so there is just one layer, all through a droplet that you can see is part of my Export preset below in the Post Processing section, even though you cannot likely read it without enlarging the font in your browser.

© 2016 Margo Taussig Pinkerton. All Rights Reserved. From Barefoot Contessa Photo Adventures. For usage and fees, please e-mail TBC (at) BCphotoadventures (dot) com or contact us at 310 Lafayette Drive, Hillsborough, NC 27278 or at 1-603-643-3036 before 9 p.m. Eastern Time, ET. Adobe Photoshop 2015.5 UGH!

First, I created the action in Photoshop, then created a droplet, and if this is Greek, too, just skip down to the solution of reverting Photoshop back to version 2015 from 2015.5.

For those who don’t know, the paths should be close to:

PCs:  C:\Program Files\Adobe\Adobe Photoshop CC 2015\Droplets
Macs:  /Users/[user name]Library/Application Support/Adobe/Adobe Photoshop CC 2015/Droplets

We tried everything to no avail. While the supervisor and I were doing a screen-share, I tried using my droplets from within Photoshop, then from Lightroom as I usually do, and I even created a droplet from scratch. All with red-light results. He did the same.

The supervisor tried to persuade me that it was the fault of the droplets, but I assured him that everything worked perfectly through several Photoshop CC upgrades, so logically, it was an issue with Photoshop 2015.15. He had to agree.

He also admitted that the folks at Adobe knew about these issues and were working on them. Great, but please get me back to my 2015 version.

And he guided me through the process that I shall try to do with you with the e-mail that Adobe sent me along with a screen shot or more …

Reverting back to Photoshop CC 2015

I am writing in reference to your open case regarding the Latest Update for Adobe Photoshop CC 2015.5.

As you want the instructions for rolling back the application to the previous version installed, you need to follow the below mentioned Steps:-

1.) Close all the Adobe Applications if opened
2.) Open the Creative cloud Desktop Application and then scroll down to where it says Previous version.
[The first screen shot shows the current version; the second shows the previous version.]

© 2016 Margo Taussig Pinkerton. All Rights Reserved. From Barefoot Contessa Photo Adventures. For usage and fees, please e-mail TBC (at) BCphotoadventures (dot) com or contact us at 310 Lafayette Drive, Hillsborough, NC 27278 or at 1-603-643-3036 before 9 p.m. Eastern Time, ET. Adobe Photoshop 2015.5 UGH!

3.) Click on the previous version drop down Menu and then select an option which is View Previous version
4.) Then you will get the program list down with the option which will say install.

© 2016 Margo Taussig Pinkerton. All Rights Reserved. From Barefoot Contessa Photo Adventures. For usage and fees, please e-mail TBC (at) BCphotoadventures (dot) com or contact us at 310 Lafayette Drive, Hillsborough, NC 27278 or at 1-603-643-3036 before 9 p.m. Eastern Time, ET. Adobe Photoshop 2015.5 UGH!

5.) Click on install button and then choose the Last version which will be Photoshop CC 2015 or it will say CC (2015) 16.0, select that one and it start installing the previous version Photoshop.

© 2016 Margo Taussig Pinkerton. All Rights Reserved. From Barefoot Contessa Photo Adventures. For usage and fees, please e-mail TBC (at) BCphotoadventures (dot) com or contact us at 310 Lafayette Drive, Hillsborough, NC 27278 or at 1-603-643-3036 before 9 p.m. Eastern Time, ET. Adobe Photoshop 2015.5 UGH!

The other and the only thing which was not resolved was related to Droplets with this update on your system and our engineering team is aware of this issue and they are working on that already.

So, we would request to wait for sometime and as soon as we have a update for this fix we will release that as an update and will release a update blog as well to notify all.

Regards,

Now, I must admit that the supervisor did something to my Photoshop 2015.5 so that it works just fine now, but I regret that he did it so quickly, I could not replicate it. My version of Photoshop reads 2015.5 for which I profusely thank the supervisor.

So look for announcements of a new upgrade, making sure that the plug-ins issue has been resolved, and for some of you, that the droplets one has, as well.

For those who have not succeeded with the plug-ins issue, try one more thing first:

Revert to the previous version of Photoshop (2015), then upgrade again to 2015.5. Copy the contents of that 2015 Plug-ins folder over to the 2015.5 Plug-ins folder (remember, not the folder itself). For safety, I reboot the computer.

Adobe Photoshop 2015.5 UGH!

If that does not work, then for the nonce, just go back to 2015.

I hope this all helps.  And all accomplished with sugar and a ton of patience.

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6 Responses to “Photoshop 2015.5 UGH!”

  1. Steve 07-21-16 at 10:16 AM #

    Thanks, Margo for sharing your experience. I’m trying myself to see how to change standalone LR 6.1 to LR CC to get PS. And how to go back to standalone already paid-for LR6 IF we decide to cancel CC at a future date. And talking to 1st level Adobe tech is like dealing with circular reasoning 😉

    All she could give was vague, generalizations to “download it again” but no details on how do you do that if you have to pay for it 1st which I’ve already done etc etc etc. So now I’m on hold to talk to someone who knows the process & details. Its an exercise in frustration so typical of dealing with tech support depts. I can count on several fingers the times tech support was really helpful in resolving a problem or question.

     
    • TBC 07-21-16 at 10:26 AM #

      Steve,

      Go to Victoria Bampton’s blogs. Also known as The Lightroom Queen, she is one of Adobe’s gurus, very approachable, and full of solutions.

      Take care, and good luck,

      TBC

       
  2. Heidi Nunnally 07-05-16 at 8:16 AM #

    Good blog post. Now I need to check my CC to see if my plug-ins are working…

     
    • TBC 07-05-16 at 2:46 PM #

      Heidi,

      Glad you found it useful. And I hope your plug-ins are still working, and if they weren’t, I hope you were able to do one of the two suggested “fixes.”

      Take care, and thanks for writing,

      TBC

       
  3. Greg Nikas 07-03-16 at 2:35 PM #

    Good show Margo! Have a Happy 4th, and best to Arnie!

     
    • TBC 07-05-16 at 2:45 PM #

      Thanks, Greg.

      We persevere! Of course, Adobe has to go from knowing about the issue and actually fixing it for everyone.

      The 4th was great. Hope yours was, too.

      Take care,

      TBC

       

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